Shipping Options

As a result of extreme weather events in British Columbia, we are experiencing disruptions within our carrier network and customers may experience delays in receiving orders as a result. We continue to monitor the situation and are committed to providing the best service available to our customers. If you placed an order recently, you can track shipping progress using the tracking number provided within your shipping confirmation email, or within your account.

We appreciate your understanding that due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.

Shipping Costs

SHIP METHOD COST
Standard

FREE

Express Currently Not Available


*Shipping costs will be calculated based on order total.

Please note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping Time Frames

Due to potential delays with our shipping carrier partners, the delivery of your order may take longer than normal. You can track shipping progress with the tracking number provided within your shipping confirmation email. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!

En raison de retards potentiels avec nos partenaires transporteurs, la livraison de votre commande peut prendre plus de temps que la normale. Vous pouvez suivre la progression de l'expédition avec le numéro de suivi fourni dans votre e-mail de confirmation d'expédition. Nous vous prions de nous excuser pour tout inconvénient et vous remercions de votre compréhension. Nous nous engageons à livrer vos commandes dans les plus brefs délais!

SHIP METHOD SHIPPING TIMEFRAME
Standard 4-10 business days
Express temporarily unavailable Currently Not Available

 

VALENTINES' DAY SHIPPING CUT OFF

PLACE ORDER BY TIME SHIPPING TYPE
Wednesday, February 3 2 PM ET Standard Ground Service (use this date for your Ground ship cutoff)
Tuesday, February 9 2 PM ET Expedite Orders


Smashbox Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. 

 

Shipping Restrictions

IMPORTANT NOTICE: We are currently experiencing a temporary disruption in processing returns and exchanges. Before you ship your return order, please contact our Customer Care team for immediate assistance at 1 (888) 763-1361.

Some items sold by Smashbox Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Smashbox Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Shipments to Forwarding Companies

Smashbox Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Smashbox Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.