Shipping Information

•A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
•If your order only contains Smashbox.ca Gift Cards, you will not be charged for Standard Shipping. Expedited shipping charges for orders containing only Smashbox.ca Gift Cards are $10.00 for 2nd Day Shipping or $15.00 for Overnight Shipping. Sending a Smashbox.ca Online eGift card via email is free of charge.
•PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping Address Disclaimer

At this time, Smashbox.ca is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

Electronic Delivery

Smashbox.ca Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

Rules & Restrictions

Some items sold by Smashbox.ca Online require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.

Forwarding

Smashbox.ca Online is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Smashbox.ca Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

Missing or Lost Orders

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Note: Smashbox Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Smashbox Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

P.O. Boxes and APO/FPO/DPO Addresses

Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.

International Locations

We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find Smashbox.ca products near you, please visit our International Store Locator. Additionally, some Smashbox.ca counters will internationally process phone orders.

To place an order internationally please visit:

•https://www.smashbox.com/ for delivery in US

•https://www.smashbox.co.uk/ for delivery in the UK

•https://www.smashbox.eu/ for delivery in all other European countries